Shipping policy

Production & Dispatch Times

At North End Interiors, most items are made by hand to order. This means your piece is created just for you, not taken from stock.

Standard production times (from order confirmation):

  • Ottomans, footstools & headboards: 2-3 Weeks unless otherwise stated.

Production times are estimates only. You will receive an email when your order enters production and when it is scheduled for dispatch.  Should there be a significant delay we shall email a notification.

Shipping Methods & Costs

We use reputable carriers that specialise in handling large and delicate items.

Shipping costs depend on:

  • Size and weight of the item

  • Delivery location

  • Required level of delivery service (standard / white-glove)

You will be shown the exact shipping cost at checkout before payment.

Delivery Times

Once your order has shipped, delivery times are typically:

  • UK Mainland: 2–7 business days

  • Highlands, Islands & Northern Ireland: 3–10 business days

  • Republic of Ireland and mainland EU: 5–15 business days (may vary with customs processing)

These times are estimates and may be affected by carrier delays, public holidays, or seasonal demand.

White-Glove & Special Delivery

For larger furniture items (sofas, ottomans, headboards), white-glove delivery may be available — including:

  • Delivery to room of choice

  • Placement of item

  • Packaging removal

If white-glove delivery is offered for your order, it will be shown at checkout. Additional charges may apply.

Tracking Your Order

Once your item has shipped, you will receive:

📧 A dispatch confirmation email
📦 A tracking number or delivery window (depending on courier)

Please use this information to monitor your delivery.

Ready-Made/In-Stock Items (If Applicable)

Orders for items that are already made and in stock are typically dispatched within 3–5 business days of purchase.

Delivery Delays

While we aim to meet all estimated delivery windows, occasionally there may be delays due to:

  • High seasonal demand

  • Supplier shortages

  • Courier service interruptions

  • Weather or other unforeseen events

If you experience a significant delay, please contact hello@northendinteriors.co.uk and we will update you promptly.

Delivery Responsibilities & Access

It is the customer’s responsibility to ensure that purchased items will fit through doorways, hallways, staircases, and into the intended room prior to ordering.

Please carefully check all product dimensions and access points before purchase. If you are unsure, we recommend measuring in advance or contacting us for guidance.

If a delivery cannot be completed due to restricted access, unsuitable entryways, or because no one is available to accept the delivery, any additional delivery charges, storage fees, or redelivery costs will be the responsibility of the customer.

Where a delivery must be returned to us due to failed access or missed appointment, we reserve the right to charge for the original delivery and any subsequent redelivery.

Our delivery partners are unable to carry items through windows, remove doors, or undertake structural alterations to a property.

Damaged or Lost in Transit

Please inspect your delivery immediately upon arrival.

If an item is damaged in transit:

  1. Photograph the damage and packaging

  2. Email hello@northendinteriors.co.uk within 48 hours

  3. We will arrange a replacement or repair, and work with the carrier on your behalf

If a shipment is lost, we will work with the courier to locate it or provide a replacement.

UK Delivery Only

We currently ship within the United Kingdom only.

Due to the size and specialist handling requirements of many of our items, we are unable to offer international shipping through our website at this time.

If you are located outside the UK and wish to enquire about a delivery, please contact hello@northendinteriors.co.uk before placing an order. International delivery may be possible on a case-by-case basis via a specialist courier